With over 25 years experience in professional consulting to successful small and medium businesses we know our clients and their needs.

From this wealth of "hands on" experience we have established the following key service protocols that we know add up to ..superior service ...to which we are all absolutely committed.

Key Service Protocols

1. Focus on client long-term success.

This means taking a holistic view of your business and the environment in which you operate, rather than merely focusing on any one aspect. It means having short term strategies that are designed to achieve long term goals. It means starting with a strategic business plan, no matter how simple, for every client.

We know that we will never know your business to the extent that you do – and we won’t claim to do so. However we are experienced in a whole myriad of business issues and we can use our knowledge and experience to help you to do things better than the competition. By assisting you in areas of your business where skills may be lacking, you can get on with what you know best – the day to day running of your business.

We provide an integrated range of business and financial services, individually tailored to your personal and business needs.

2. Quality services from quality people

At Robson Chartered Accountants you will receive only the best advice and service. Our business is driven by the quality of the people we employ - giving you the benefits of their experience, qualifications and abilities.

We will take the time to listen to where you want to go, and then we will help you to get there. If we’re not adding value to your business, then we’re not doing our job.

3. Communication and professionalism

Robson Chartered Accountants will always respond when we say we will and will maintain regular contact with you. We strictly adhere to deadlines and if for any reason we cannot deliver what we have promised on time, we will let you know.

We make every effort to anticipate your needs and exceed your expectations. In our dealings with all of our clients, we are fair, ethical and professional.

4. Accessibility

We have achieved considerable success over many yeas by implementing a dual client support system that offers increased accessibility to our clients, superior levels of timely advice at very reasonable fee levels.

Although the partners' input on general accounting matters is minimal, they are integrally involved in matters of quality control and strategic planning. The client manager allocated to you is suitably qualified and carefully trained and can assist you with most, if not all, routine accounting and financial matters.

Through the difficulties of business and through changing industry trends, we will be there for you. The size and structure of Robson Chartered Accountants means we can quickly adapt and respond to these changes - helping you stay on your path to success.

5. Strategic alliance network of leading service providers

The need for personalised, timely, high quality advice is more relevant today than ever. To ensure that our advice remains at the "cutting edge" we have  established strategic alliances with consultants that are widely recognised as "the best in the business".

Our network of leading advisers ensure that we obtain quality advice on almost any business issue. Advertising agencies, solicitors, expert barristers, public relations and human resource consultants, taxation consultants, computer systems consultants and business brokers are just some of the skilled people we can directly access for quality professional support.

6. Flexibility in pricing and billing

Our flexible pricing arrangements are tailored to suit your circumstances. Various fixed and variable pricing structures are available to maximise the value of our services to you. We focus un providing value for money results orientated professional services.

We will not always be the cheapest business advisors around – we value our clients too highly to give you assistance based purely on cost. You will always receive value for money. After all, what value do you place on growing your business and increasing your wealth?

7. Formal project management approach

We have found that by adopting a clear, project based management approach, our clients receive excellent value for money and they are kept constantly informed. The result is a relatively smooth process and production of the most successful outcomes.

We get involved. We share ownership of your problems and challenges too and consequently we recognise the solutions and strategies that will clear the way forward.

We don't see it as just another consulting role ... all care no responsibility.

8. Specialist Industry Knowledge

Robson Chartered Accountants provides a wide range of services to a number of industries, from both private enterprise and government. Our experience ranges from dealing with one-person operations up to firms with a hundred or more employees; both new and established enterprises:

• Property Development
• Building & Construction
• Real Estate Agency
• Legal, medical, and architecture professions
• Hotels

Robson Chartered Accountants understands the dynamic nature of these industries, and the challenges and opportunities faced by business operating within their specific environment.