This month's Client in Focus is the well-known Mega Save Chemist, Erina.

We chat with owner, Luca Boffo, about how he got into pharmacy and how he, his business and his team have developed and tackled challenges.

Luca grew up on a farm and learnt from his father that "to be in control of your own future you had to be self employed". From this, he began searching for what he could do that would give him joy since he wanted to love what he did. 

He started in pharmacy in 1986 after a hail storm destroyed his fathers' flower and peach farm, and so it was his first job that was not on the farm. In February 2003, Mega Save Chemist was started at Erina, which was the flagship store from which a franchise model was developed.

Luca's focus at the moment is to build on his new staff and to grow his passion of delivering "remarkable service" in all areas of pharmacy. 

The flagship store, Mega Save Chemist Erina, has recently been refitted with an independent living section that has been showing great promise after only a short time.

Over the next 12 months, Luca believes his team will consolidate its position as the best pharmacy on the Central Coast. They will continue to deliver that "remarkable service" and become the local point of primary health care in the community.

Due to government reform and cost cutting in the health budget, pharmacy is under a lot of pressure. Pressure from landlords and competition have also had a significant impact on GP.

The teams' response to these challenges have been varied - "We have people who have shone and we have people who have moved on to other jobs. Both results I see as a win. If you want to shine, we can give you a platform to do so and if you don't, it is best that these staff move out to allow new motivated team members in."

"Troy and his team at Robson Partners work tirelessly to give me up to the minute information on how our businesses are tracking. Troy also provides mentoring that allows me to stay focused on my long term goals. He has earned my respect as a trusted advisor and business mentor," says Luca.

"Troy keeps me focused on the end goal and helps me to overcome the daily grind of managing multiple locations. He is a great sounding board for any ideas and is always making sure that my family is given as much consideration as my business. 

I trust Troy and his team to always point me in the right direction. The rest of it is up to me. He has always called in specialist advisors when needed and if we make a mistake we learn from it and keep moving forward. 

Troy challenges me at every meeting and this has driven me to continually grow in business and as a person. Our team respects Troy and always walk away with something that they can use both at work and in their lives when we have a training session."

Over the last 12 months Luca says the team's major successes have been made at their Charlestown store that has won the Hunter Regions Small Business Awards for the best pharmacy in the Hunter.

Mega Save Chemist is a major sponsor for Central Coast Kid's in Need and the team love the interaction they have with the families.

Luca and the team have a long term business plan that they are working towards and with guidance from Robson Partners and strong team work, business will continue to grow.

To learn more about the success of Luca's journey, click here.